Warranty Policy – Tony Kids Shop

At Tony Kids Shop, we stand by the quality and durability of our products. This Warranty Policy outlines the conditions and coverage of our warranties, ensuring our customers receive support in case of manufacturing defects or product issues.

1. WARRANTY COVERAGE

Products Covered: Our warranty applies to specific products purchased from Tony Kids Shop and covers defects in materials and workmanship under normal use. The duration and terms of the warranty vary by product type.

Exclusions: The warranty does not cover:

Damage caused by normal wear and tear, misuse, abuse, or neglect
Damage resulting from unauthorized modifications or repairs
Incidents caused by accidents, improper care, or failure to follow product instructions
Cosmetic damage, such as scratches or fading, that does not affect the functionality of the product
Products bought from third-party retailers or unauthorized sellers

Proof of Purchase: To make a warranty claim, you must provide a valid receipt or proof of purchase. Without proof of purchase, we may be unable to honor the warranty.

2. WARRANTY DURATION

The warranty period varies depending on the product. Unless otherwise specified at the time of purchase:

Toys and Accessories: 6-month warranty from the date of purchase
Baby Gear and Furniture: 1-year warranty from the date of purchase
Clothing and Footwear: 90-day warranty from the date of purchase

3. MAKING A WARRANTY CLAIM

Step 1: Contact our customer service at [Insert Email/Phone Number] to initiate your warranty claim. Provide your order number, product details, a description of the defect, and any supporting photos.

Step 2: Our team will assess your claim and guide you through the process. If your claim is approved, we will provide instructions on returning the product for inspection.

Step 3: Upon inspection, we will determine if the defect is covered under warranty. If approved, we will repair, replace, or refund the item, at our discretion.

4. WARRANTY RESOLUTION OPTIONS

Repair: If possible, we will repair the defective item at no cost to you.
Replacement: If the product cannot be repaired, we will replace it with the same or a similar item. If the exact product is no longer available, we will offer a comparable product of equal value.
Refund: In cases where repair or replacement is not feasible, we may offer a refund for the original purchase price.

5. RETURN SHIPPING COSTS

Covered Claims: If your warranty claim is approved, we will cover the return shipping costs.

Non-Covered Claims: If your claim is denied (e.g., damage not covered under warranty), you will be responsible for any shipping and handling charges incurred.

6. LIMITATION OF LIABILITY

Tony Kids Shop is not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products. Our liability is limited to the original purchase price of the product.

7. UPDATES TO THIS WARRANTY POLICY

We reserve the right to update or modify this Warranty Policy at any time. Any changes will be posted on our website, and the revised date will be updated accordingly.