Return Policy – Tony Kids Shop

At Tony Kids Shop, we aim to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your order, we are here to help. Please read our Return Policy carefully to understand your rights and options.

1. RETURN ELIGIBILITY

Time Frame: Items can be returned within 30 days from the date of purchase. If 30 days have passed since your purchase, we cannot offer a refund or exchange.

Condition of Items: To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with tags still attached.

Proof of Purchase: A receipt or proof of purchase is required for all returns. We may not be able to process your return without this documentation.

2. NON-RETURNABLE ITEMS

Certain items cannot be returned. These include:

Personalized or customized products
Sale or clearance items
Gift cards
Hygiene products (e.g., underwear, swimsuits)
Opened and used toys or baby care items

3. RETURN PROCESS

Step 1: Contact our customer service at [Insert Email/Phone Number] to initiate the return process. Please provide your order number, details of the item, and the reason for the return.

Step 2: Once your return is approved, we will provide instructions on how and where to send your item. Note that customers are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., receiving the wrong or defective item).

Step 3: Ship the item back to us within the time frame provided. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee we will receive your returned item.

4. REFUNDS

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your original method of payment within a specified number of days.

Partial Refunds: In some situations, only partial refunds will be granted. Examples include:

Items with obvious signs of use
Items not in their original condition or missing parts for reasons not due to our error

5. EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us for further assistance.

If you wish to exchange an item for a different product, you will need to return the original item for a refund and place a new order for the desired item.

6. RETURN SHIPPING COSTS

Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included.

If the return is due to our error (e.g., sending the wrong or defective item), we will cover the shipping costs and provide a prepaid return shipping label.

7. LOST OR DAMAGED RETURNS

Tony Kids Shop is not responsible for items lost or damaged in transit. We recommend that you use a trackable shipping service or purchase shipping insurance for valuable items.

8. CANCELLATIONS

Orders can be canceled before they are shipped. Please contact our customer service immediately if you wish to cancel an order. If your order has already been shipped, you will need to follow the return process outlined above.

9. GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves, we will send a refund to the gift giver.